NOC Monitoring Engineers

NOC Monitoring Engineers – Key Accountabilities (key activities and decisions for which only this role is accountable) – Ensure compliance with IO operational objectives, policies/procedures, work schedules, and reporting metrics. – Ensure IO engineers are effectively supported through day-to-day interaction, regular training, team meetings, on-call assistance, and individual coaching/mentoring. – Ensure departmental policies/procedures and documentation accurately reflect current IOC practices; suggest changes/modifications when appropriate. – Manage contracts operations and relationships with external suppliers including having regular formal review meetings ensuring the best possible economic goods and services are received by IOC team – Manage IOC activities to achieve network reliability metrics, including service level agreements, mean time to repair, alarm recovery, and system availability. – Maintain hardware/software licenses and warranty certifications related to IOC team – Audit and maintain integrity of operations-centric data in all operation tools and systems, including proper closure of tickets/tasks and up ropriate individuals, teams, and organizations, outage events and/or impairments and issues that cannot be resolved within appropriate timeframes to ensure efficient resolution and minimize impact to customers. – Prepare and follow-up purchase requisitions within area of responsibility – Conduct the job according to quality and safety procedures, work instructions, operational standards, site rules, and SLAs – Monitor staff day-to-day activities, and manage performance measurements for area of responsibility – Provide training and guidance for newly joined staff, assist them performing their assigned duties, and facilitate knowledge transfer – Build up a knowledge base for the section – Provide administrative framework, leadership, motivation, functional direction, facilitate IT team communication skills, and maximize team contribution for staff under area of responsibility – Prepare career development plans to his subordinates and ensure they are carried out – Ensure proper staffing level and quality to provide necessary support to end-users under area of responsibility – Participate in recruitment, technical interviews and hiring decisions for manning – Monitor staff day-to-day activities, and manage performance measurements for area of responsibility – To implement and health and safety policies within the scope of responsibility. – Maintain shift coverage schedule for IOC engineers – Daily review of the IOC Shift Turnover Report to ensure that tasks and projects are consistently completed on time – Lead problem management efforts within Infrastructure to resolve and identify the root-cause of service interruption/degradation. – Lead service improvements and optimization opportunities within the Infrastructure domain. – Ensure Infrastructure is compliant when it comes to service availability by leading efforts that yield to a better service availability such as the elimination of single point of failures. – Work with Infrastructure team and other domains to build and establish a service map and maintain it. – Lead health check activities within Infrastructure and follow-up with concerned teams to ensure all findings are taken care of. – Explore & suggest opportunities for integrations & automations within Infrastructure. – Generate basic and advanced reporting. Both regularly and on demand – Create, develop, improve and maintain processes relative to Infrastructure Operations. – Work very closely with the monitoring team to analyze trending events, alerts, service degradation & interruptions and provide appropriate recommendations/action items. Then follow up with concerned teams to ensure these actions items were implemented. – Develops and promotes a knowledgebase. – Lead reporting efforts related to Infrastructure operation metrics (service availability, event counts, error counts etc…)

متطلبات الوظيفة:

Have worked in a NOC environment before ITIL experience Willing to work in shifts if needed

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