Receptionist wanted

Position Overview
We are looking for a friendly, professional, and well-organized Receptionist to be the first point of contact for our guests. The receptionist will be responsible for welcoming guests, handling reservations and inquiries, managing bookings, and ensuring a smooth and positive guest experience.
Key Responsibilities
Welcome and greet guests in a friendly and professional manner.
Manage guest check-ins and check-outs efficiently.
Handle reservations, bookings, cancellations, and guest inquiries.
Answer phone calls, messages, and social media inquiries professionally.
Provide guests with accurate information about services, prices, promotions, and facilities.
Manage the reception desk and maintain an organized and welcoming environment.
Coordinate with the management and other departments to meet guest requests.
Handle payments, receipts, and basic cash transactions when required.
Resolve guest concerns or complaints professionally and escalate issues to management when necessary.
Maintain accurate guest and reservation records.
Follow company policies, procedures, and standards at all times.
Assist with daily administrative and reception-related tasks.
Requirements
Previous experience in reception, customer service, hospitality, or a similar role is preferred.
Excellent communication and interpersonal skills.
Professional appearance and positive attitude.
Good organizational and time-management skills.
Ability to remain calm and professional under pressure.
Good computer skills and familiarity with booking or POS systems.
Fluent Arabic and good English communication skills.
Ability to work flexible hours, including weekends and holidays.
Strong attention to detail and ability to multitask.
Key Qualities
Friendly and welcoming personality
Professional and presentable
Reliable and punctual
Customer-focused
Organized and detail-oriented
Team player
Problem-solving mindset
Working Environment
This is a guest-facing position in a fast-paced hospitality environment. The successful candidate should be comfortable interacting with a wide range of guests while maintaining a high standard of professionalism and service.

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